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Show moreThe literature is silent about how organizations that have implemented Enterprise Resource Planning (ERP) solutions reconcile the use of these rigid platforms in turbulent competitive environments. We studied three diverse organizations- a $9 billion US retailer, a $3 billion consumer products firm and a $2 billion logistics company- all with ERP solutions in the sustainment phase, to shed light on the impact of changing business needs on overall ERP performance. Semi structured interviews with 24 business and technical professionals revealed that in addition to economic and competitive forces for change to the ERP system, the system itself is paradoxically a driver of change. Structuration theory and specifically adaptive structuration theory (AST) explain the reconciliation process to reduce change provoking cross-boundary complexity and systemic risk during ERP sustainment. Our findings promote a holistic perspective of performance encompassing both implementation and maintenance of ERP solutions and call for better alignment of ERP solutions and the changing needs of the enterprise.
Doctorate of Management Programs
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Show moreThis study investigates the possible link between leadership and organizational sustainability. The primary focus is to determine if leadership is a distinguishing variable associated with organizational sustainability. This study was quantitative in design and used The Leadership Profile (TLP) (Sashkin & Rosenbach, 1995, 1996, 1997) to measure leadership. The data used for this study to measure leadership was collected through the use of a mailed survey. The mailed survey yielded a 180-degree leadership assessment. The sample consisted primarily of chief executive officers and their senior executive subordinates of multinational or national healthcare firms. A purposive and nonrandom selection was completed to ensure specific characteristics and information were represented in the sample. One hundred forty (140) chief executive officers and senior executive subordinates participated in the study. The data used for this study to measure organizational sustainability was collected through the development of a financial databased focusing on specific organzational financial meaures. Nine hundred (900) organizations were contained in the initial sample with approximately two hundred seventy two (272) organizations qualifying under sample constraints. Ultimately, one hundred forty (140) senior executives from thirty five (35) qualifying organziations participated in the study. This study's results indicate that leaders of the least sustainable organizations (subgroup 3) recorded significantly lower levels of self awareness, self-other agreement and concurrence of their transactional leadership, transformational leadership behaviors, and transformational leadership characteristics than leaders in the sustainable and somewhat sustainable organizations (subgroups 1 and 2, respectively). Although there were significant differences in leadership recorded by leaders in sustainable organizations versus non-sustainable organizations, the most significant and most important finding relates to the significant differences in the agreement and concurrence of self-other ratings of leaders in both sustainable and non-sustainable organizations. Therefore, this study's findings suggest that self-awareness and self-other fit as defined as congruence between self and other assessments and measured by The Leadership Profile (TLP) (Sashkin & Rosenbach, 1995, 1996, 1997), differentiates leaders in sustainable organziations versus less sustainable and non sustainable organizations. In sustainable organziations, there is greater agreement and congruence between self-other ratings measured by The Leadership Profile (TLP) (Sashkin & Rosenbach, 1995, 1996, 1997) suggesting that leader self-awareness more closely matches the perceptions of key subordinates.
Doctorate of Management Programs
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Show moreThere are many socio-cultural and economic factors that shape discussions about treatment options for terminally ill patients. These factors include access to life prolonging medical options, societal priorities regarding the allocation of limited health care resources, cost constraints of payers and societal consensus that patient autonomy underpins life-sustaining treatment decisions. The focus of this study is primarily directed to issues of end-of-life care decisions as they relate to advance directives (AD) and palliative care. It is argued that when death is expected or foreseeable, that advance care planning has value for the individual, family, organization and community. It is debatable whether ADs are of value in actual decisions regarding advance care planning, particularly as the end of life approaches. There is some evidence to suggest that the conversations with patient, family, health care proxy and others are more helpful than a written AD. Various healthcare providers working in a palliative care environment will be interviewed to examine their experiences in the use of advance care planning – both written advance directives and evidence of family discussions about planning care. The concepts of autonomy and social capital are explored as possible theoretical models on which to base findings. This study will include both qualitative and quantitative analysis of data and the generation of theory.
Doctorate of Management Programs
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Show moreIn the context of a policy framework to which there has been long-term political commitment, and having economic growth as its goal, but which has not yielded successful outcomes, this ethnographic study presents the multiple perspectives of a variety of actors in the Jamaican policy space. The participants in the study reflect on the reasons for economic failure, the relationships between the public and private sectors, and what they view as the distance between the articulation of policy and its practice. In the course of these reflections, they consider instability and its role in their decision- making, risk, capital- flight, the pernicious effect of politics, the value of education, and the importance of appropriate leadership.
Doctorate of Management Programs
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