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Show moreThe focus of this study is to develop a sense of managements’ approach to removing medical error or occurrence reporting barriers within their hospital system. Managers perceive leadership, communication, policy changes, procedure changes, education, training, and feedback as fundamental approaches. Yet, scholarly research indicates a reporting barrier can be attributed a lack of feedback to staff on previously reported errors. The staff not only desires constructive feedback, but views feedback as a means to learn from mistakes. The study findings indicate there are three levels of feedback. Although institutional and managerial feedback is provided, what appears to be missing is the type of feedback individuals need to motivate them to make reports. Moreover, a reporting barrier occurs when the staff does not make the link between their efforts to report and practice improvements. Traditional methods of providing feedback through education and training as motivators may not be enough to meet staff expectancy levels. The concept of expectancy is that the staff expects some type of reward for their efforts to report medical errors and occurrences. Building on previous studies of motivation and expectancy theories, research indicates feedback can provide employees with information that creates awareness of their contribution and increase their level of participation for the purpose of improving the organization’s overall effectiveness.
Doctorate of Management Programs
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Show moreThere is little research in service literature that provides a contextual framework for understanding the impact of web-based self service technology on brand trust. Of particular importance is what happens to trust between customer and firm the more customers use self service technology to meet their service requests? The author synthesizes service encounter and brand trust variables to construct a contingency framework useful for effective resource allocation. From a customer perspective, this longitudinal study will integrate the variables that shape student use of web-based self service technology and the variables that define brand trust. Within higher education administration, service encounter research is extended to contextual precision. This study develops a conceptual model that could be used to structure future research.
Doctorate of Management Programs
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Show moreTransitions are a way of life and traditionally the transition from staff nurse to nurse leader is the natural promotion pathway or transition in one’s nursing career. The transition from staff nurse to nurse leaders produces change in self identity and role innovation. This preliminary conceptual model uses the theory of possible selves in trying to explain the degree of self identity change and role innovation when the staff nurse transitions to nurse leader. As the staff nurse transitions to the role of nurse manager, the use of “possible selves” mediates the organizational and individual influences, as the independent variables, and role innovation and self identity change, as the dependent variables. Further qualitative research will be conducted as the author explores the different variables of the model.
Doctorate of Management Programs
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