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Show moreThis paper examines the work of the Council of Great Lakes Governors (CGLG) from an organizational effectiveness frame of reference as the CGLG sought to develop an enforceable regional water management regime for the water resources of the Great Lakes and St. Lawrence River Basin. It seeks to find both the theoretical and applied framings that tie the pieces of the applicable descriptive literature on social learning and negotiated order as decision making models together, and to draw generalized lessons about organizational effectiveness from the particular geo-politically complex venue under study. This will advance the study of collective action, collaboration, social learning, negotiated order and organizational effectiveness.
Doctorate of Management Programs
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Show moreThe search for key factors that influence consumer satisfaction and loyalty in financial advisory relationships, originating in consumer behavior theory, suggests that consumer/financial advisor similarity and superior investment portfolio performance may be key drivers of client satisfaction. Conversely 70% of respondents in this study indicated that similarity played no role at all in their satisfaction with advisors, and 20% of respondents asserted that they specifically selected advisors for their dissimilarity. Our results suggest three discrete, potentially important, drivers of consumer satisfaction- client self-efficacy, client financial self-worth and financial advisor interpersonal performance. In conclusion, we discuss how these findings may enhance client relationship commitment by financial advisors.
Doctorate of Management Programs
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Show moreKenya has a population of approximately 34 million with those aged 35 years and below making up over 75% of the population. In 2003 and 2005, when the national unemployment stood at 40%, the youth accounted for about 78% and 67% of the national unemployment in the two years respectively. This encompasses all youth including recent college and university graduates. Taking into account that these numbers include recent university and college graduates, the resulting waste of resources is enormous. It therefore makes economic sense to have more youth engage in entrepreneurship to combat unemployment and stem the resource waste. For a country that has traditionally raised college graduates to expect wage employment, this requires a concerted effort cutting across all facets of the society. The current study focuses on the role that colleges can play in enhancing entrepreneurial intentions among the youth.
Doctorate of Management Programs
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Show moreThis paper describes how organizational culture affects individual level decision-making processes in large organizations. This is particularly notable in the effect on the relative communication of qualitative versus quantitative information. Different levels of success in communicating these two kinds of information affect the development of the situated cognition prior to making a particular decision. We present the findings of a qualitative research study of thirteen executive level decision makers representing four Fortune 100 companies from four diverse industries. These executives were involved in strategic decisions in the normal course of business and also had particular experience in decisions involving socially responsible actions. A grounded theory analysis revealed that the different visibility of quantitative and qualitative information affects the strategic decision making process by shaping the situated cognition of the decision maker. Visibility of quantitative information is perceived as consistent at all levels, but the visibility of qualitative information that influences the context of decisions deteriorates as it filters down through an organization. This “downward invisibility” of qualitative information was apparent in the discourse about any strategic decision making, but was most readily apparent in the discussion about values and principles surrounding socially responsible actions. Based on this finding, we introduce a “situated cognition continuum” to depict the range of situated cognition displayed by the decision makers in this study. As an organization empowers decision makers at lower and lower levels, the deterioration of qualitative information exposes that organization to variance in the situated cognition of individuals. This variance can lead to decisions that are misaligned with organizational strategy. In the worst cases, this misalignment becomes embedded through reinforcement of quantitative metrics without understanding the underlying qualitative mechanisms that are misaligned.
Doctorate of Management Programs
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