This paper presents, in ethnographic fashion, observations of service industry craftsmanship in a familiar setting—a barbershop. It then relates these Show moreThis paper presents, in ethnographic fashion, observations of service industry craftsmanship in a familiar setting—a barbershop. It then relates these observations to a definition of service industry craftsmanship that is largely constructed from the works of Helms, Becker, and Barley and Orr. The meaning of service industry craftsmanship is then used to highlight implications of this concept to the worlds of practice and scholarship. Show less