<span>In November of 2001, Wall Street and Main Street were rocked as Enron filed for bankruptcy protection. This was followed by financial and ethical implosions at Arthur Anderson, WorldCom, Tyco, Adelphia, and more recently, Bear Sterns. Today, increased stakeholder distrust is routine. This paper presents a grounded theory research agenda to examine the impact of procedural equity on the restoration of trust with primary stakeholders. Given different levels of trust, the exit, voice, loyalty and neglect (EVLN) typology is used as a framework to understand stakeholder </span><span>options in the face of distrust. Despite the growing body of literature devoted to stakeholder theory, there is insufficient guidance regarding the process needed to regain the trust of stakeholders. Specifically, the proposed research seeks to understand the impact of procedural equity on stakeholder trust. This research will extend the procedural equity literature to a larger stakeholder body beyond employees. The author also seeks to answer the call in literature to further investigate the role of procedural equity in stakeholder management.Doctorate of Management Programs</span>

Promises to Keep: Exploring the Impact of Procedural Equity on the Restoration of Trust in Stakeholder-Firm Relationships

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